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Open 4dmenara With Clear Privacy Terms

Your account data, wallet receipts for DANA, OVO, GoPay and QRIS, and cookie choices are explained here before you open your account.

DANA receipt dataOVO wallet checksGoPay account editsQRIS payment records
4dmenara Open 4dmenara With Clear Privacy Terms
PRIVACY CONTACT

Contact Us About Your Privacy Record

Privacy questions should reach the team that can see account history, wallet references, and device logs without exposing them in public chat. We handle privacy messages every day from 09:00 to 01:00 WIB through live chat, WhatsApp, and email. For faster checks, include your username, registered phone or email, and the payment rail involved, such as DANA or QRIS.

Team online

Live chat privacy desk

Open the chat bubble from the lobby or account page between 09:00 and 01:00 WIB. We ask for your username and one recent account step before discussing any personal record.

WhatsApp account checks

Use WhatsApp when you need to ask about a DANA, OVO, GoPay, or QRIS record tied to your profile. We mask wallet digits and confirm identity before sharing status details.

Email privacy requests

Send longer requests to [email protected] if you need data access, correction, or deletion checks. Include your username, registered contact, and the date range you want us to inspect.

ACCOUNT CONTROL

Manage Account Data From Your Device

Your privacy controls sit close to the places where data is created. From Account > Profile you can edit contact details, and from Account > Security > Devices you can check sessions…

Account data we collect

We collect your username, registered contact, password security markers, wallet reference, device type, IP address, and activity timestamps. These fields help us keep your account reachable and trace unusual changes.

Wallet records stay limited

DANA, OVO, GoPay, and QRIS records are used to match deposits and withdrawals with your account. Support sees masked wallet details unless deeper verification is needed for a specific request.

Cookie choices on browser

Cookies help remember login sessions, language choice, and basic lobby preferences. You can clear them through your browser settings, but we may ask you to log in again after they are removed.

Device session checks

Go to Account > Security > Devices to see recent logins from mobile browser or web view. If a device looks unfamiliar, end that session and contact us for a privacy check.

Retention and deletion

We keep records only as long as needed for account service, dispute checks, transaction matching, security, and legal duties that may apply. Deletion requests are checked against open wallet or account issues.

Change requests

If your phone, email, or wallet reference changes, update the account page first and message support if the old detail still appears. We verify ownership before applying privacy-related edits.

Ask How Your Privacy Choices Work

These answers explain the privacy questions we hear most often before you open an account or update an existing one. Each answer focuses on account data, wallet references, cookies, device sessions, and contact paths. If your case involves a specific DANA, OVO, GoPay, or QRIS record, share the date and account username with support.

We collect the account details needed to identify you in our system: username, registered phone or email, password security markers, IP address, device type, wallet reference, and timestamps tied to key account actions.

We keep payment rail records to match deposits, withdrawals, refunds, and support checks with the correct account. Wallet details are masked where possible, and access is limited to staff handling account or privacy tasks.

Yes. Email [email protected] with your username, registered contact, and the date range you want checked. We verify ownership first, then prepare the account data we can lawfully share with you.

Start from Account > Profile for phone or email edits, then contact support if a wallet detail needs checking. We may ask for a recent QRIS or DANA reference to confirm account ownership.

No. Cookies are used for session handling, language choice, and basic lobby preferences. Wallet references are kept in account and transaction systems, not inside the browser cookie that remembers your session.

We keep data only for the period needed for account service, security checks, transaction disputes, and legal duties that may apply. When retention is no longer needed, records are deleted or made non-identifying.

Go to Account > Security > Devices, end the session if it is still active, then message live chat or WhatsApp. Include your username, device type, and the time you noticed the login.