Reference

Open Terms Before Your First Round

Auto Roulette, Sweet Bonanza, Aviator and MotoGP Betting all sit under one Terms & Conditions set, so your account rules, wallet checks and table access are clear before…

Account acceptanceDANA wallet rulesOVO wallet rulesGoPay and QRIS checks
4dmenara Open Terms Before Your First Round
CONTACT ROUTES

Start A Terms Question With Us

A Terms question should reach the team that can see your account status, not a generic inbox. Use live chat for session wording, WhatsApp for identity steps, or email for a dated written record; our desk is staffed 09:00-02:00 WIB. If you are in Medan and your DANA receipt is pending, include the time, amount and account email so we can match it to the clause involved.

Team online

Live chat clause check

Use live chat when a Terms clause blocks login, table entry, or wallet movement. We ask for your registered phone, last login device, and screenshot path, then explain the clause that applies to your account.

WhatsApp identity steps

Message WhatsApp when identity wording affects a withdrawal or profile change. We may ask you to confirm the Account > Profile > Security path and send a clear receipt for DANA, OVO, GoPay, or QRIS.

Email written record

Email support when you need a written answer about amendments, closure, or data requests. Include your account email and the clause number; we respond during 09:00-02:00 WIB operating hours.

ACCOUNT CARE

Protect Your Account Under These Terms

Your Terms & Conditions sit beside our privacy and security workflow, so we keep the legal wording connected to what happens inside your account.

Registration data

When you register, the Terms allow us to process your name, phone, email, login records and payment receipts. We use those details to operate your account, resolve disputes, and check whether access is permitted.

Cookie handling

Cookies keep your session, language choice and basic security signals working across mobile and computer browsers. If you clear cookies, you may need to log in again and repeat one-time checks required by the Terms.

Account security

The Terms make you responsible for keeping your password and OTP private. We support that with device alerts, password reset checks, and the Account > Profile > Security page for changing sensitive settings.

Payment records

DANA, OVO, GoPay and QRIS receipts are kept with wallet records so we can trace deposits, withdrawals and disputes. We do not ask for your full app PIN or banking password.

Record retention

We retain account records for as long as needed to operate the account, answer disputes, meet legal duties and prevent repeat misuse. When a record is no longer needed, we remove or anonymise it.

Change requests

To correct profile data or ask how a Terms clause applies, contact live chat, WhatsApp, or email. We may verify your registered phone before changing name, email, or wallet details.

Find Answers On Our Terms

These answers focus on how our Terms & Conditions affect your account, wallet and access decisions. They are written for quick checks before you open or continue an account, but they do not replace the full wording on this page. If a clause matters to a deposit, withdrawal or profile change, contact us with the relevant account details.

You accept them when you tick the agreement box during registration or continue using your account after an update. If you do not agree, do not continue into the lobby and contact support for account options.

Access depends on local law and is available only where local law permits. If your location, device signal, or payment route raises a restriction, we may block access or ask for more checks.

The Terms allow us to hold the wallet action while we match receipts, timestamps and account details. Keep your app receipt and do not send your PIN; support will ask only for proof needed.

Yes. We may change wording when account security, payment rail requirements, game-room rules, or local access rules change. The posted version on this path applies when you continue after the update.

You must keep your password, OTP and registered phone secure. If you share access or ignore device warnings, the Terms allow us to restrict sensitive actions while we check the account.

Contact live chat, WhatsApp or email with your registered account email and the field that needs correction. We may verify your phone or request a recent payment reference before making changes.

Yes. We may suspend access for identity mismatch, payment dispute, rule breach, or access from a restricted area. We will tell you which clause applies when you contact support.